Eric Jeffery - International Business Experience

Presenting at BSides Idaho Falls in September 2018

I have extensive International experience. I've worked globally for both QuadraMed, HP/Agilent, Vidyo and IBM. I've experienced extended visits to Asia numerous projects. I've presented, demonstrated and visited several clients nearly 20 times in Canada. I've spent time at both IBM and HP/Agilent locations in Germany as well. I am comforable and enjoy visiting other cultures and learning as much as I can as different people in different places share vaying perspectives and all tie into personal and professional growth. In 2019 alone, both personally and professionally I visited: Canada, Mexico, Scotland, Israel, Denmark, Sweden, Germany and China.

See below for dates and detail knowing that I have to update the more recent adventures.

Photo:Bsides Idaho Falls 2018 where I presented my novel idea on Cyber Security Defense Maturity

International Business Trips

The trips involved face to face meetings with International co-workers and/or customers. I've performed sales, process improvement, team building, and client relationship tasks on three continents.

July 2013	Site Visit to client in Preston, U.K.
	Hardware and data center review preparing for massive equipment forklift. Also met with CFO to discuss financing for equipment.

June 2012	Relationship building to client in Preston, U.K.
	Met with department heads around the hospital to work through challenges related to OS and infrastructure issues

Oct. 2011	Escalation management and technical review in Preston, U.K.
	Discussed recent system impacts and visited with CIO and IT team to talk about troubleshooting methodology, support, and communicaiton processes.

Sept. 2010	Pre-Sales client meeting in Ottawa, CN
	Conversation with massive client in Ottawa, Canada. I provided services sales support as well as data on hardware configurations for our solution.

July 2010	Database upgrade and go-live in Preston, U.K.
	Acted as escalation point and executive sponsor during massive database upgrade that including National Health Service integration for their " Choose and Book" capability.

March 2010	Site visit to discuss and review services in Montreal, CN
	Traveled with our sales representative to two sites in Montreal. Discussed our services and how they can help these particular clients. Also reviewed their data centers and talked about our recommendations on challenges they were experiencing.

Oct. 2009	Trip to meet with CIO and IT staff in Ontario, CN
	Discussed implementation and operations with CIO and staff. Toured facility and talked with CEO about status and future plans.

May 2009	Technology review at client site in Preston, U.K.
	Visit with CIO and IT staff to review newly installed equipment and review support and service processes.

May 2008	Site visit to newly acquired customer in Preston, U.K.
	We are 100% responsible for the infrastructure from the network interface card up. I needed to talk with the customer and help them understand how we will meet our SLA's and what our processes are for monitoring, managing, and maintaining their environment.

March 2004	Visit with offshore team in Kuala Lumpur, Malaysia
	Trip with newly established Incindent Management Team to discuss strengths and weaknesses since they went live. Also meet with peers from AP and EMEA to discuss our global processes and procedures.

July 2003	Travel to Kuala Lumpur, Malaysia to build SNMC
	Replaced U.S. outsource company with an offshore organization in Asia (Singapore and Malaysia) to manage run our System and Network Management Center (SNMC). I traveled to train the staff and help build the technology behind the SNMC including HP Open View.

April 2002	Staff meetings and team building in Boblingen, Germany
	Newly outsourced team meets with global counterparts from AP and EMEA at corporate offices in Boblingen Germany. Talked about global process standardization and follow the sun methodology.