View Eric Jeffery's profile on LinkedIn
Speaking at MSS Forum Phoenix - May 2019

I am a skilled technology leader with extensive business background.  I separate from others in my field as I have a distinct ability to bridge the gap between technology and business; helping non-technical employees understand the benefit of technology and helping technologists understand how to use technology to solve business challenges.

I have experience with technology, defense, healthcare, and aerospace industries.  I’ve worked as a Sales Engineer, Director of IT, System Administrator, Network Engineer, and Sr. Manager, Systems Engineering.  I’ve managed teams up to 15 direct reports and managed a budget of $1.8M and carried a $4M annual quota.  I understand forecasting, revenue recognition, business planning, and creating business cases for new business development.

I have the ability to manage staff, perform sales support roles, develop services create new business opportunities and run support organizations.

Photo: Speaking at MSS Forum Phoenix - May 2019

      Youngest Daughter's HS Graduation in 2017Family at Colorado Avalanche Game April 2019Prior to boarding the Creole Queen for a sunset cruise on the Mississippi River at an IBM event.Colorado renaissance festival in 2019 with my wife Page.


ERIC JEFFERY- Author, Speaker, Cyber Security Consultant
View Eric Jeffery's profile on LinkedIn

eric@ericjeffery.com 

Mobile: (719) 641-8114
Monument, Colorado

Click Here to Download my Cyber Security Resume


EXECUTIVE IT MANAGEMENT

Energetic, Passionate, and Results-Driven Executive IT Management Professional with proven history of success transforming business strategy into impactful technical solutions that streamline operations and improve quality. Adept at balancing resources and forging cross-disciplinary relationships aligning business and technology objectives. Skillfully leverage technological assets to expand corporate and market value while controlling cost. Hands-on management experience in dynamic environments complemented by extensive business and technical expertise.

AREAS OF EXPERTISE

Leadership & Development – Escalation Management & Resolution Cross-Functional Leadership End-User Support  Network Design & Implementation Product Management IT Security Data Centers New Business Development – Healthcare Global Network Operations Government Networks & Systems Project Management Vendor Management – New & Emerging Technologies SaaS Outsourcing Cloud Computing Enterprise Technology – HIPAA – UNIX – Firewalls – NIDS/HIDS – LDAP – Routing – LAN/WAN – Networking 

PROFESSIONAL EXPERIENCE 

IBM Remote (Colorado Springs, CO) April 2018 to Present

Security Intelligence and Operations Consulting – Senior Managing Consultant & Solutions Architect

Work in IBM Security as a senior resource engaging as necessary in numerous areas.  Due to my vast array of expertise and experiences I can handle not only strategic engagements involving direct consulting, I also work directly and hands on with numerous technologies.  I cross functions and assist management with varying and abnormal requests due to my extensive background.  My ability to get “down and dirty” with technology and at the same time discuss mid and high-level business challenges with C-Level executives makes me a unique and varied asset inside IBM Security.

  • Lead consultant on numerous SOC projects for financial services, healthcare, distribution and media companies
  • Primary consultant working with associate partner creating a SOC 2.0 “point of view” and client facing deliverable.
  • Visited numerous client sites discussing security operations, evaluate status and make recommendations.
  • Solutions Architect responsible for scoping, scaling and pricing for SOC and managed security services solutions
  • Engaged with senior IBM SIOC leadership incorporating a unique, cyber security defense maturity model,based on NIST CSF and CMMI with an XFTM Maturity Model creating an IBM service offering based on my vision
  • Created large amounts of intellectual capital including publishing articles, creating a PodCast/YouTube channel and developing and delivering presentations for conferences around North America.

Vidyo Colorado Springs, CO  October 2014 to February 2014
Vidyo is changing the way people connect.  Vidyo has moved the business model for video conferencing beyond expensive legacy hardware and dedicated networks to provide a powerful, flexible, and scalable software-based solution that is also affordable..

PRE-SALES ENGINEER
National sales engineer focusing on finanical industry and conference service providers.  My role involves system engineering, architecture and sales responsibilities.  This cross-functional role includes engaging support, development, sales, and operations to ensure organic sales growth and outstanding customer service.

Design and implement proof of concept architectures for major organizations in North America.
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Engage and respond to RFP/RFI/RFQ documents.
• Partner with sales team to foster and grow customer relationships.

X-IO Technology – Colorado Springs, CO April, 2014 to September, 2014

X-IO Technologies is a recognized innovator in the storage industry.  The X-IO Intelligent Storage Element (ISE) systems are based on two decades of invention and investment by veteran storage industry experts, and deliver unmatched price/performance, reliability and scale for enterprise and cloud applications and infrastructure.

DIRECTOR OF IT & FACILITIES
Dynamic position involving standard IT Leadership combined with sales and marketing integration.  Manage entire IT and Facilities team ensuring availability and performance of standard IT products and services as well as work with sales engineers and leadership to grow the business.  Responsible for facilities making sure $25M qualification laboratory has necessary power, cooling, fire suppression, etc.  Identify new technologies to increase efficiencies and productivity of entire organization.

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Manage 15+ vendors involving >$3M in contracts including software contractors, distributors, and building and security management.
Engage with VARs, System Integrators, X-IO Channel Sales, sales engineers and architects to identify new business opportunities and aggressively pursue green fields for revenue generation.
Maintained 100% uptime for WAN, internal network and all systems during entire tenure at X-IO.
Lead the charge to resolve multiyear cooling defect inside critical $25M qualification laboratory.
 
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Work with internal sales and service departments, vendor partner and critical customer, to finalize and prepare to go live with client facing Salesforce.com portal.

QUADRAMED Reston, Virginia/Monument, CO June, 2005 to February, 2014
QuadraMed is a leading provider of award-winning healthcare software and services for clients at more than 2,000 healthcare provider facilities.

SR. MANAGER, SYSTEMS ENGINEERING
Multifaceted and cross-functional role directing, developing, and executing complex technology strategies that drive revenue, boost efficiency, and enhance quality throughout the healthcare industry. Liaise between numerous departments, as well as interrelate with internal and external C-level executives to strategically align technology and business objectives. Resolve critical customer-facing escalations pertaining to hardware, operating systems, and databases throughout entire company. Negotiate and manage payment terms and technical specifications for state-of-the-art projects on a global scale. Promote business development in collaboration with sales team. Attain maximum ROI through tactical management of $1.8M+ annual budget.

• Managed team of 20 engineers and project managers over 8 ½ years with zero regrettable turnover.

• Coordinated and lead communications for process improvement between numerous teams including client support, development, product management, and project management.

• Increased operational efficiency through development of system management solution for hospitals in United States and Canada.

• Maximized resource utilization for healthcare organizations through creation and establishment of service that enables remote monitoring, management, and maintenance of environment.

• Champion service outsourcing for hospitals to inspire heightened focus on quality healthcare.

HP/AGILENT TECHNOLOGIES - Colorado Springs, Colorado/Fairfax, Virginia August, 2000 to June, 2005
Agilent Technologies designs and manufactures electronic and bio-analytical measurement instruments and equipment for measurement and evaluation. Many of Agilent's predecessor product lines were developed by Hewlett-Packard.

NETWORK OPERATIONS VENDOR MANAGER
NETWORK MONITORING TEAM LEAD
Inaugurated and managed $3.2M+ Network Operations Center contract with external agency encompassing more than 2,000 devices. Commanded daily operations of 13 member staff to organize and isolate WAN/LAN outages for 140+ unique sites. Executed performance management and capacity planning for one-third of global network. Traveled to Malaysia and Singapore to restructure Network Operations Center and administer operational training to 30+ employees, and consequently served as initial escalation point for Malaysian location.

• Acted as global network escalations contact affecting mutli-million dollar business.

• Created Layer 3 HP OV solution during largest network split in company history by pulling 40K+ nodes out of 180K+ node network.

• Implemented proactive Syslog analysis enabling errors to be identified before users could see them. 

• Spearheaded $3.6M contract and outsource agency for 24/7 NOC; managed complete setup and maintenance.

TYBRIN CORPORATION - Edwards Air Force Base, California February, 1999 to June, 2000
TYBRIN Corporation is a premier provider of process-based systems and software engineering products and services focusing on Government and Department of Defense entities.

NETWORK SYSTEMS ENGINEER
Spearheaded engineering operations for enterprise-wide remote access server and led base-wide utilization of VPN for remote access and site-to-site usage. Skillfully developed Network Operations Center requirements, consolidating multiple network management solutions across 12+ networks. Collaborated to integrate AF Rocket Labs network with Edwards Air Force Base WAN through Cisco 7507 Router. Utilized new and emerging technologies to establish VPN connection between Bell Helicopter and Air Force Base. Crafted technical LAN designs and documentation, Extranet solutions, and remote access implementations.

• Attained Letter of Appreciation from Commanding Officer, Marine Aircraft Group for successful migration of El Toro Marine Station to      Edwards Air Force Base.
• Recognized by upper-level management for exceptional performance on Edwards SE/TA contract.

• Designed and implemented first secure Extranet for Air Force.

• Masterminded establishment of Network Operations Center utilizing broad range of technologies. 

• Ensured contract longevity and client satisfaction by leading Firewall, VPN, and Proxy research for SE/TA contract with Edwards Air Force Base.

LOCKHEED MARTIN SKUNK WORKS, EIS - Palmdale, California February, 1998 to February, 1999
Lockheed Martin Skunk Works, also known as Advanced Development Programs, is responsible for numerous famous aircraft designs utilized across the globe.

SYSTEMS ANALYST
• Directed team to provide help desk and end-user support for 5,500+ user network.
• Administered anti-virus security technology for entire domain.
• Utilized server and user manager to effectively maintain network resources. 
• Developed streamlined inventory management system utilized across entire corporation.

EDUCATION

B.A. Economics University of Colorado at Boulder

ADDITIONAL ATTRIBUTES

Secret Security Clearance: Inactive (June 2002)
Member of Institute of Electrical and Electronics Engineers (IEEE)
Member of Internet Technical Committee
Member of Technical Committee on Computer Communications

 

 

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